What is meant by 'reasonable investigation' and how should reasonableness be demonstrated?

• A. Investigation that is thorough, timely, fair, and based on credible evidence; document methods and decisions.
• B. Investigation that is quick and inexpensive.
• C. Investigation based on hearsay and assumptions.
• D. Investigation that only uses internal documents.

Answer: (A)

A reasonable investigation combines thorough fact-finding with fairness and credibility. It shows you approached the issue seriously and without bias, gathering relevant information from credible sources, interviewing witnesses, and reviewing appropriate documents, not just internal ones or hearsay. Demonstrating reasonableness means documenting what methods were used, what evidence was considered, and why certain conclusions or actions were taken, so the process is transparent and capable of being reviewed. It also means moving at a timely pace, providing an opportunity for parties to present information, and ensuring decisions are based on credible evidence rather than assumptions. The other approaches fall short because they emphasize speed or limited sources, rely on hearsay, or shut out needed materials, which undermines fairness and credibility.